FAQs

We only accept transactions and payments in USD.

Always! We have one of the most comprehensive website security systems available. Not only does our website use SSL (Secure Socket Layer) encryption, but we also have a PCI DSS compliant gateway to process all payments. This provides a very effective safeguard to keep your personal information and payment details safe.

We will contact you during the order fulfillment stage.

First, you will receive an email after submitting your order to confirm that we have received your order. However, this does not mean that your order is complete. Additionally, we may need to verify your payment information and address before we can ship your order.

Once your payment has been processed and the item is ready to ship, you will receive another email confirming the delivery of your item.

You can request to cancel your order, for any reason, before we send the item to the carrier. Once we send the item to the carrier, unfortunately you cannot make any changes.

If you wish, you can return the item after you have received it. If you need to cancel your order, please contact our Customer Service as soon as possible.

We use standard shipping within 7 – 15 business days excluding holidays and do not ship on Sundays.

Our standard shipping cost is $6.99 per order.

No, we can only ship to the address provided when placing your order.

If you are not satisfied with your purchase, you can always return it. We offer a 30-day return policy for customers from the date you received the item from us.

Once we have received your return, we must verify that it complies with our Return Policy. Once this verification is complete, our customer service team will process your refund via the original method of payment. Please note that refunds may take several days to process depending on your bank or credit card provider.